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MMA Associate Account Manager

Company Name:
Aetna
Req ID: 16823BR
POSITION SUMMARY
Develops and executes customer service strategy: Meets with customers at least quarterly to discuss service levelsand expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels,determine root causes and develop solutions. ( ) Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement. ( ) Responds to customers requests for network analysis, benefit plan design changes, and benefit questions andclarifications. ( ) Provides customer with network updates and analysis of impact. ( ) Collaborates with account management team to achieve growth/renewal objectives; assists in preparation anddelivery of renewal packages. ( ) Leads cross-sell opportunities with SAM in the course of day-to-day renewal objectives. ( ) Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by workingproactively with support areas; signs-off on ID cards. ( ) Manages open enrollment activities.
EDUCATION
The highest level of education desired for candidates in this position is a Bachelor''s degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Insurance License is required
FUNCTIONAL EXPERIENCES
Functional - Customer Service/Customer service - production environment/1-3 Years
REQUIRED SKILLS
Service/Case Administration/FOUNDATION
Service/Demonstrating Service Discipline/FOUNDATION
Sales/Knowing Customers/FOUNDATION
DESIRED SKILLS
Leadership/Collaborating for Results/FOUNDATION
ADDITIONAL JOB INFORMATION
Please note that benefit eligibility may vary by position. Clickhereto review the benefits associated with this position.
Aetna does not permit the use of tobacco related products or drugs in the workplace.
Job Function: Sales and Service

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