Membership Representative I-III - Wallingford, CT/South Portland, ME/NH - 4/28 - 83435

Company Name:
Job Description
WellPoint is one of the nations leading health benefits companies and a Fortune Top 50 company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to simplify the connection between health, care, and value for our customers.
Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.
Membership Representative I-III:
Responsible for enrollment, billing activities and/or maintaining assigned accounts.
Must pass the appropriate pre-employment test battery.
Primary duties may include, but are not limited to:
Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.
Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.
May be responsible for billing and delinquency processes for assigned groups.
Ensures accuracy and timeliness of the membership and billing function.
Responds to inquiries concerning enrollment processes.
Maintains enrollment database.
May order identification cards.
Determines eligibility and applies contract language for each case assigned.
Performs error output resolution for electronic eligibility and processes error discrepancy list.
Bills, collects premiums and reconciles payments.
Maintains and reconciles premium bill, self-bill and individual billed accounts.
Notifies clients of premium discrepancies through payment adjustment notices and detailed audits.
Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits.
Makes request to Underwriting, Sales or Brokers for missing information and/or forms needed for new group or re-class of existing group.
May be responsible for loading rates to new groups and renewal/re-class groups within the appropriate system.
Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.
Job Qualifications
Requires a HS diploma or GED;
up to 1 year of related experience; or any combination of education and experience, which would provide an equivalent background.
Must be willing to work in a call center environment.
Call center experience preferred.
Customer service experience preferred.
Any type of enrollment and/or billing experience in the insurance field preferred.
_WellPoint is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine, and is a 2013 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at . EOE. M/F/D/V._
Once an offer is accepted, all external applicants are subject to a background investigation and if appropriate, drug testing. Offers of employment shall be contingent upon passing both the background investigation and drug testing (if required).
Current WellPoint associates: All referrals must be submitted through the formal associate referral process on WorkNet. Official guidelines for the associate referral program can be found in My HR.
WARNING : Please beware of phishing scams that promote work-at-home opportunities and may also pose as legitimate companies. Please be advised that a WellPoint recruiter will never ask you for a credit card or any type of payment as part of consideration for a role with our company. All of our careers require that you first complete an online application on our web site.
Job Post Date: 03/24/2014
Employer: WellPoint, Inc
Benefits: WellPoint''s Benefits
Location: CT , Wallingford ME , South Portland NH , Manchester
Req ID: 83435

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