Patient Service Representative

Company Name:
Patient Service Representative
Tracking Code
Job Description
Job Duties Include:The Patient Service Representative I (PSR) accepts referral and initiates collection of patient information and insurance verification. Establishes and maintains positive patient and customer relations by ensuring the timely and accurate generation of delivery
, coordination of deliveries and pickups, maintenance of patient supply inventories, and by communicating effectively with all members of the healthcare team. Responsibilities are divided between assisting patients with their supply needs and lab retrieval, data entry to support clinical staff. Manages a limited caseload of patients regarding the coordination of patient supplies and delivery needs.
Assists patients in maintaining appropriate inventory levels of all needed supplies and solutions and monitoring usage. Schedules deliveries and pickups of equipment and supplies. Generates delivery tickets for all deliveries and pickups. Functions as a contact person between all members of the healthcare team to relay necessary information in order to coordinate patient needs. Identifies potential inventory/delivery problems and initiates actions to resolve them. Collaborates with warehouse staff to schedule cost efficient deliveries that simultaneously meet the patient's needs.
Supports clinical staff by retrieving lab results. Prioritizes calls for lab results according to needs of patients as directed by the pharmacists. Faxes lab results to physicians in a timely manner, as directed by pharmacists. Enters lab results in
and reports delivery statistics. Assists with filing and updating patient charts. Documents contact with patients and other members of the healthcare team. Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Walgreens information.
Minimum Requirements:
High School Diploma or equivalent.
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc).
Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
Experience providing customer service to internal and external customers, including meeting quality standards for
, and evaluation of customer satisfaction.
Preferred Qualifications:
At least 1 year experience in similar medical setting.
Job Location
South Portland,
, United States
Position Type

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Service Representative - Bath, ME
Biddeford, ME Fgx International Inc
Customer Service Representative I
Investor Services Representative - DST Retirem...
Rockland, ME DST Systems, Inc.
Patient Finance Service Associate II - Physici...
Portland, ME Maine Medical Center
Joint Replacement Sales Representative - Portl...
Augusta, ME Stryker Corporation
Branch Service Associate
Portland, ME Ubs